Quality

The Kaleidoscope Plus Group is committed to achieving and maintaining a high level of quality for the organisation and its services, as measured against standards set by the Mindful Employer scheme; the Care Quality Commission and by the government’s Supporting People programme amongst others.

We have a responsibility to our service users and the communities in which they live to ensure that the services we develop and deliver are sustainable and effective and to ensure that resources are responsibly managed and allocated. Our commitment to quality helps towards this aim.

Services


We carry out structured and regular reviews of the organisation and its services, their quality and their impact in order to inform and influence development. We build skills and seek resources to implement new services and/or facilities in response to identified need.

People


We are committed to building, supporting and maintaining a skilled, high quality workforce to ensure excellent service delivery and governance.

We have thorough supervision and appraisal systems to ensure training needs are identified and met and that learning is reflected in practice.

Our workforce is fully equipped with the skills and knowledge base required to deliver quality services; all employees and trustees, volunteers and service users as appropriate, undertake a comprehensive in house training programme.