How does it work?
If you need some immediate support, text TeamKPG to 85258.
The trained Crisis Volunteer will introduce themselves, reflect on what you’ve said, and invite you
to share at your own pace. You’ll text back and forth, only sharing what you feel comfortable
with. By asking questions, listening to you and responding with support, they will help you sort
through your feelings until you both feel you are now in a calm, safe place. You might be provided
with some signposting to other services that can provide you with further help, so that you can
continue to get support.
Crisis Messenger can help with urgent issues such as:
• Suicidal thoughts
• Abuse or assault
• Relationship issues
Important information – Mobile Network Disclaimer
It is free and confidential to text our service from the following major networks: EE, O2, Three and
Vodafone. These include – BT Mobile, Tesco Mobile, Virgin Mobile, iD Mobile, Sky, Telecom Plus,
Lebara and GiffGaff.
Some Android phones issue a warning that you will be charged for texting us, provided you are
on one of these networks this warning is incorrect and you will not be charged.
If you text us from a network that is not on this list there is a possibility that you may be charged
for the messages and that they may appear on your bill. This applies to a very small minority of
It is not possible to text the service from some networks, which do not provide the capability to
message short codes. These include Lyca mobile. If your message will not send, or if you do not
receive an automated message in response, it is an indicator that the service is not working.
If in doubt, please contact your mobile phone network before texting, or email
This service is powered by our trusted partners, Shout and Crisis Text Line.