WE are delighted to announce that we will be able to offer a much-needed telephone support service to help thousands  of vulnerable adults across Sandwell.

The Kaleidoscope Plus Group will be launching the Sandwell Council -funded telephone service from this Friday (February 1), with 5,000 calls a year expected.

Dedicated staff will be on the line to offer a short-term support network to those people being discharged from hospital with a range of needs including both physical and mental  health, and are making the difficult transition back to independent living.

The service, which is anticipating over 100 new referrals a month, will be a central point of contact for those who have limited access to other support.

The service will aim to reduce the risk of people returning to hospital by making sure they receive the best possible support they need to enable them to remain at home and access the relevant services that they need.

The Kaleidoscope Plus Group, Chief Executive, Monica Shafaq, said: “This is fantastic news for us, as it will allow us to support even more people in Sandwell with a range of generic health needs.

“We have shown time and time again over a number of years, how we can successfully support and enhance people’s lives and we are confident we can achieve this again through the Telephone Support Service.

“The transition period from hospital discharge to being back at home is a crucial crossroads in an  individual’s life and it is something we have been advocating for a long time, so for us to now have the chance and opportunity to support those vulnerable individuals on the road to recovery is fantastic.”

This is the second new contract, the charity will have launched in 2013 after taking control   of the Khushi Service – Sandwell Asian Mental Health Service- which is a tailor-made project aimed at enabling Asian women to live their lives as independently and as fully as possible.

Monica added: “Following the news we will be offering much-needed support to Asian women through the Khushi Service only a couple of weeks ago this is a another major coup in our in aspirations to promote and raise awareness of positive mental health.”

To access the Telephone Support Service  a person must live in Sandwell and  be subject to one or a combination of the following; live alone or with a dependent partner, have experienced a life changing event e.g. bereavement, trauma or have been discharged from a service, have very little or no family support.
The service requires a referral to be completed by a NHS professional working as part of the hospital discharge process.

Sandwell and West Birmingham Hospitals NHS Trust, Integrated Care Services Manager, Ruth Williams expressed her delight at working with The Kaleidoscope Plus Group on the Telephone Support Service.

She said: “Sandwell and West Birmingham Hospitals NHS Trust are delighted to be working with The Kaleidoscope Plus Group on this new initiative.

“It will help with the smooth discharge from a hospital bed back home.”

Councillor Paul Moore, Sandwell Council’s Cabinet member for Health and Commissioning, believes this service will offer valuable support to
vulnerable people across the borough.

He said: “This new service will be a lifeline for vulnerable people, giving them peace of mind that there is someone at the end of a phone who they can talk to when they need to.

“Sadly there are people who don’t have anybody close by to turn to in times of need, and this service will help give them valuable support when they need it most.”

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