STAFF and service- users at our Nicholl Grange Care Home are celebrating after receiving top marks in a recent CQC (Care Quality Commission) inspection.
When visited by inspectors, the Nicholl Grange Care Home, in West Bromwich, which supports 14 residents suffering from long-term mental ill health, was found to be meeting all the national standards reviewed, which they are required to by law.
During the unannounced visit, inspectors reviewed the following standards; consent to care and treatment, care and welfare of people who use services, management of medicines, staffing and complaints.
To come up with their findings inspectors assessed a sample of care and treatment records of people living in the home, observed how care was being delivered, and spoke with residents and members of staff.
Key findings from the inspection by the regulators of health and social care in England indicated the care home was clean, relaxed and friendly and resulted in the home being a comfortable and homely place for people to stay.
The Kaleidoscope Plus Group Chief Executive Monica Shafaq was delighted with the outcome of the visit.
Monica said: “We are fully committed in ensuring the standards of care we offer not only at Nicholl Grange but across all our services are of the highest possible quality and this is testimony to this.
“I cannot praise the team at Nicholl Grange highly enough for the continuous hard work and dedication to ensuring our residents receive the best support and care possible.
“To read the report and in particularly the glowing endorsements from our residents is fantastic.”