Get Urgent Help

Text TeamKPG to 85258

Shout 85258 is a free, confidential, 24/7 text messaging service for anyone in the UK. It’s a place to go if you’re struggling to cope.

"I feel like I am being silly texting you"

 We as counsellors do not believe that anyone is ‘silly’. If it is important to you, it is important to us, and we are here to listen and support you.

How This Works

To start a conversation, text ‘TeamKPG’ to 85258. You’ll receive four automated messages before you’re connected to someone who will listen without judgement. This is usually within 5 minutes but if the service is busy, it can take a little longer.

A trained volunteer will introduce themselves, reflect on what you’ve said, and invite you to share what’s on your mind, at your own pace. This could include feeling anxious, relationship problems, bullying, addiction, self-harm, depression or suicide, and can be about anything that’s troubling you.

Our conversations tend to last around 45-60 minutes. You’ll text back and forth, only sharing what you feel comfortable with. By asking questions, listening to you and responding with support, our volunteers will help you sort through your feelings until you both feel you are now in a calm, safe place, with a plan of how to support yourself going forwards.

Important Information

It is free and confidential to text our service from the following major networks: EE, O2, Three and Vodafone. These include – BT Mobile, Tesco Mobile, Virgin Mobile, iD Mobile, Sky, Telecom Plus, Lebara and GiffGaff.

Please note: If you text us from a network that is not on this list there is the possibility that you may be charged for the messages and they may appear on your phone bill, however, this applies to a very small minority of operators. If in doubt, please contact your mobile phone network before texting, or email [email protected].

This service is powered by our trusted partners Shout and their 24-hour support line

For non-urgent matters, please contact us below:

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